Author: anonymous

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The Goal of Process Improvement

“A chain is only as strong as its weakest link.” The theory of constraints builds off the weakest link proverb to help you identify the weakest link in a process. By fixing that link, you can strengthen the entire process.…

Practicing Empathy & EQ

How do you respond when people you care about tell you they’re going through something difficult? Sometimes, despite our best attempts to provide comforting words, what we say can make the person feel worse instead. The result: a slump,…